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We look forward to getting in touch!

Fill out the form to send us an email and we’ll get back to you as soon as possible.
Rather talk in person or over the phone? No problem. We can be reached at the number below Mondays to Fridays from 7.30am to 5.30pm and Saturdays 7.30am till 12 noon.

Telephone 0117 932 1960

Tom will go beyond those hours on request.

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Sales Terms and Conditions

  1. General

    In these conditions of sale:
    The company means .
    Correspondence address:

    Yard 3a,
    Crown Industrial Estate,
    Crown Road

    BS30 8JJ

    The customer means any person contracting with the company for the supply of products or services. Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly.

    These conditions may only be modified by a variation in writing signed on behalf of the company by a Director. Once Goods are ordered online or via telephone it will be taken as agreement to these conditions of sale.

  2. Supply of Products

    Products are sold under the express understanding that:
    These terms and conditions do not affect your statutory rights

    1. Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business to business basis.
    2. The customer is fully made aware of conditions of sale regarding top soil and other products. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate
    3. The company require any complaint to be made in writing by the customer within a reasonable time of collection or delivery. If the customer is dissatisfied with the product then it must be returned to the company within 5 working days after the complaint has be logged. A refund will then be made for the original purchase price.
    4. All prices quoted by the company for the sale of any products include the cost of delivery unless otherwise stated.
    5. Customers are required to pay by credit card/debit card at the time of ordering unless otherwise agreed. Trade customers who have an account will be required to pay within 30 days of delivery.
    6. All products (however delivered) shall be at the customers risk from the time of collection (if so collected) or from the time of delivery. After such time the company shall be under no liability for loss or damage or deterioration of the product from whatever cause arising.
  3. Delivery

    1. The company will make every effort to deliver products on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.
    2. Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the company’s vehicles to the place of delivery.
    3. The company will not accept any liability for damages to property caused during delivery.
    4. If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles and it is the customers responsibility to inform the company if there may be an access problem. The company will confirm the outcome by e–mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2.00 pm on the day prior to delivery. E–mail confirmation of orders also request the customer to contact the company if a delivery problem may occur. A list of likely problems are also enclosed on the e–mail confirmation. Delivery vehicles either tip or use grab crane, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.
    5. Deliveries requested AM are to be delivered before 13:00 and PM deliveries after 12:00. Failure to meet these times will result in a refund for the extra cost paid for AM or PM. The actual time of delivery must be written on the delivery note and signed for. If drop requested without signature no refund can be applied.
  4. Cancellation/Returns Policy

    1. The customer has the right to cancel any product or service. Any cancellation must be made within 7 days from the date of the order being delivered.
    2. Cancellations are not accepted by telephone and must be by one of the following methods:
      • Electronic Mail to info@tomsrubbish.com
      • Letter to:

        Yard 3a,
        Crown Industrial Estate,
        Crown Road

        BS30 8JJ

        Letters will be have been deemed to be received two working days following the postmark date.
    3. Customers are required to return the goods at their own expense to

      Yard 3a,
      Crown Industrial Estate,
      Crown Road

      BS30 8JJ

      within 7 working days from the day following the day of delivery.
    4. All goods are non-perishable
    5. This does not effect your statutory rights
  5. Order amendments

    Any order amendments must be made before goods are despatched, despatch may be up to two working days prior to delivery. A unique amendment reference will be returned with your amendment confirmation email, this will be needed in any further correspondence or dispute. We are unable to amend orders after despatch. The company reserve the right to cancel any order placed. Any such orders will be refunded as soon as practically possible. An email will be sent confirming any such cancelation to the email address supplied when the order was placed.

  6. Company’s Premises

    • The customer will at all times be responsible for the security and insurance of their equipment.
    • The customer will comply with all requirements of Health & Safety Legislation
    • Delivery will be made on a kerb side delivery basis and will be the customers responsibility to move the product from the place of delivery to the area of requirement.
    • The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises.
  7. Working Days

    Working days are Monday, Tuesday, Wednesday, Thursday, Friday, Saturday.Sunday is not a working day. Opening hours can be found here

These conditions and any contract or variation are governed by the law of England. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the Arbitration Act 1950 or any modification thereof for the time being in force.

This policy does not affect your statutory rights

* Required Information

Postal Address

Tom’s Yard

Yard 3a,
Crown Industrial Estate,
Crown Road

BS30 8JJ

Telephone 0117 932 1960

Email Address info@tomsrubbish.com

Want to know how to get to the Tom’s Yard and Recycle Centre?
See our Map
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Have a photo of your rubbish? Send Tom an email.

For Accounts (Yard Office)

Call: 0117 932 1960
Email Address accounts@tomsrubbish.com

Accounts can also help with opening of trade accounts and credit card payments.
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